FAQ
What is a ‘Royals Account’?
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A Royals Account is your gateway to watching live and on-demand video on RoyalsTV, purchasing tickets and the place to control which communications you receive from Reading FC.
All Reading supporters will need a Royals Account in order to purchase through our online Ticketing platform. To retain your existing ticket purchase history you will need to link your existing Supporter/Member ID with your new Royals Account.
All Reading supporters will need a Royals Account in order to watch video content through our site and app, and to purchase through our online Ticketing platform. To retain your existing ticket purchase history you will need to link your existing Supporter/Member ID with your new Royals Account.
I have previously watched videos on iFollow – can I use this login to watch videos on Royals TV?
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No – as of July 2021, iFollow accounts for Reading FC are no longer active. To watch live or on-demand videos on RoyalsTV, you can use the same Royals Account login which you use to buy tickets and manage communications preferences.
I have a ticketing account with Reading – do I need to create a Royals Account?
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All supporters who wish to buy online will need to set up a Royals Account. However it is possible for supporters with a Royals Account to buy on behalf of any other supporters by using the ‘My Friends & Family’ functionality.
Any supporters who have previously bought tickets will need to link their existing Supporter/Member ID to their new Royals Account, using the same email address and postal address as their previous transactions.
Supporters should ensure that the email address used to create their account is the same that we currently hold on our database, otherwise you won’t be able to link your existing accounts. Your postal address also needs to match what we hold for you on our ticketing database. You can then update this within your account once you have registered and linked your Royals Account to your ticketing account.
To check which email address you have currently registered on our database, please email sales@readingfc.co.uk to enquire.
I have created a Royals Account but I haven’t received the confirmation email. What should I do?
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If you have created an account with your own email and password, we will send you a confirmation email to the email address you provided. Whilst you wait you will see the ‘Awaiting Confirmation Email’ page.
When you receive the confirmation email, there will be a secure link ‘click here’ in the email which you need to click on to confirm your email. This will then open a new browser tab for you to log in with your email and password for the first time. This is a verification check to ensure that the email address is legitimate and belongs to you.
Please note: it may take up to a few minutes for the email to arrive in your inbox. If you do not receive your email, please follow the next steps:
• your junk and spam folders
• Ensure you did not use any mailbox that could be shared, eg. info@, reception@, sales@ as these will not be accepted for your Royals Account
• Add noreply@readingfc.co.uk to your safe senders list and retry sending the email from the link ‘click here to resend email’ in the ‘Awaiting Confirmation Email’ page
• If you have left the ‘Awaiting Confirmation Email’ page and you want to go back to resend the confirmation email, log in again with your email and password chosen. As you have not yet confirmed your email, you will see the ‘Awaiting Confirmation Email’ page where you can click the link to resend.
Can I register more than one Royals Account per email address?
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No. Every Royals Account must be registered against a unique email address.
To retain your purchase history, you must ensure that you use the same email address as you used for your previous ticketing purchases with Reading Football Club.
However, if more than one existing ticketing account is registered to a single email address (eg. if a parent and child share an email address), then it is still possible for one person to create a Royals Account and buy on behalf of their family member using the ‘My Friends & Family’ functionality on our Ticket Office site.
If you are unsure which email address is linked to your account history, or if you wish to change the email address linked to your ticketing account, please email sales@readingfc.co.uk for further assistance.
Why does it say ‘no account found’ when I enter my Supporter/Member ID?
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This means that some details on your ticketing account do not match what you have entered on your Royals Account. If you are not sure which email address (if any) and postal address is registered on our ticketing database, please email sales@readingfc.co.uk so we can update our records if required.
Why does it say that my Supporter/Member ID is incorrect?
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If you are a Season Ticket holder or Member, your Supporter/Member ID can be found underneath your name on your Season Ticket or Member Card. If you do not have a Season Ticket or Member Card, you can find your Supporter/Member ID on a confirmation email or receipt from a previous ticketing purchase.
If you are not sure of your Supporter/Member ID, please email sales@readingfc.co.uk, or alternatively contact our Sales Team by calling 0118 968 1313.
The date of birth on my profile is incorrect - how can I update it?
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In order to update and correct your Forename, Surname or Date of Birth, you will need to contact our Sales Team directly by emailing sales@readingfc.co.uk or ringing 0118 968 1313. You may be asked to provide proof of your identity or date of birth.
How do I buy tickets once I have a Royals Account?
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Visit our online Ticketing site at ticketing.readingfc.co.uk and click the ‘login’ button, which will redirect you to your Royals Account login page. Sign in with your new Royals Account (via email and password) and you will be redirected back to the Ticketing page, where you can begin making purchases.
Nothing is working. I require further assistance.
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If you are having difficulty in creating a Royals Account or in linking your existing Supporter/Member ID to your new Royals Account, please email sales@readingfc.co.uk to request further assistance.
Click here to log in.